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Resume |
Fremont, CA 94536 |
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Objective |
Design, create, and deliver technical documentation for software, hardware, process, network security and compliance needs. |
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Background Summary |
Proven track record in managing the development and delivery of technical documentation for a host of industry-leading hardware, software and combined product families into existing and emerging market areas. Recent experience includes: · Supervising team of writers creating network equipment customer documentation for highly technical end users and OEMs, with emphasis on localization and translation requirements · Technical documentation: o User and administrator manuals for out-of-band network management devices (console servers) and KVM switches o User and service guides for intravenous ultrasound equipment o Hardware and software documentation sets focused on Layer 2 and Layer 3 protocols, the GUI user interface, the CLI (Command Reference), and the OPI specifications · Policy and process documentation: o Create and update IT process flow and security policies to comply with Sarbanes-Oxley Act of 2002 o Security policies and processes for current PCI (Payment Card Industry) standards |
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Significant Accomplishments |
Managed teams of writers, illustrators, and production coordinators to develop, produce, and deliver quality hardware, software, user, and OPI developer manuals while staying in budget and delivering on time. Drove efforts to ensure compliance with translation and localization of documentation for worldwide distribution. Devised and implemented successful new
scheduling tools to facilitate more timely and accurate feedback from
reviewers to meet interim goals for alpha, beta, and field trial testing, and
to improve “real world” usability and accuracy. Created detailed and illustrated service
manuals for innovative start-up companies to keep costs low and enhance
revenues. Designed and facilitated automated documentation
distribution system for a Fortune 500 company to reach employees worldwide,
increasing efficiency to minimize expenses and maximize effective deployment
of time-sensitive documents. Developed automated method for creating HTML and PDF software development (SDK) documents from existing source code to reduce errors in content and format, cutting documentation development time in half. |
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Work History |
2008 (April - May) Micrel Corporation, Tools: MS Word, Adobe Photoshop, Adobe Illustrator, Visio, Excel, DeltaGraph, Final Cut Pro, iMovie Responsibilities: Draft, illustrate and deliver datasheets, evaluation board specs and application notes for analog, high-bandwidth and ethernet semiconductor devices. Start-to-finish video production of CEO’s quarterly employee communication with full titles and credits. Deliverables: Highly technical datasheets with features, applications, schematics, functional diagrams, PCB layouts and technical descriptions. Audience includes engineers in consumer-based products, particularly focusing on portable product markets (cell phones, PDAs, digital recording devices). 2008 (Feb - March) McAfee Corporation, Tools: MS Word, Acrobat 8.0, Adobe Illustrator, Visio, Excel, MS Project, Adobe Photoshop Responsibilities: Designing and publishing SEC-compliant disaster recovery plans and documentation for federal audits to meet or exceed regulations under the Sarbanes-Oxley Act. Deliverables: Documents included the disaster recovery test plan, command center processes, emergency contact lists, major incident management process, procedural run book and visio diagrams of the production and disaster recovery network environments. 2005-2008 Avocent Corporation (formerly Cyclades) Tools: FrameMaker, MS Word, Acrobat 8.0 Professional, Illustrator, WebWorks ePublisher Pro, Photoshop, DreamWeaver, InDesign Responsibilities: Supervised department of
technical writers. Responsible for delivering user documentation for all
Cyclades-branded products and for OEM documentation for both Deliverables: Wrote and illustrated full set of documentation for Advanced Console Server (ACS) flagship out-of-band-management for production and OEM customers. Documents include user guides, quick installation guides, command reference (CLI) guides, plug-in documentation for network management software and online help docs. 2006-2007 Boston
Scientific (Medical Ultrasound) Tools: MS Word 2003, Acrobat 7.0 Professional, Adobe Photoshop, Adobe Illustrator Deliverables: Full iReview™ Software Users Guide for initial release of intravenous ultrasound (IVUS) diagnostic review interface from recorded imaging sessions. Passed all FDA and regulatory requirements while meeting localization requirements for translation into 13 languages. 2005 Kodak Imaging Networks (formerly Ofoto) Tools: MS
Word, Acrobat Professional, Visio, Adobe Photoshop, Adobe Illustrator Deliverables: Payment Card Industry (PCI)
policies including: Network Security, Email, Virus Protection, Router
Security, Firewall, Data Retention and Destruction, Remote Access, Incidence
Response, Internet DMZ Equipment, Patch Management, Audit Process and Installation
Integrity Check. Segregation of Duties documentation, Sarbanes-Oxley network,
audit, and user management policies plus 2005 Tools: MS Word, Acrobat Professional, Adobe
Photoshop, Adobe Illustrator Deliverables: All for iLab™ Ultrasound
Imaging System User Guide · Submission documentation for compliance and regulatory to meet EN-60601 · Submission documents for Legal and for FDA 510k, (IVUS project) · Modularized content for DFU, training and service departments · Content-management system (CMS) techniques for mapping detailed content elements to database for re-use and localization 2004 Gap Inc., IT Headquarters, Tools: MS Word, Acrobat Professional, Visio, Excel, Lotus Notes, HTML Deliverables: Internal processes, self-assessment tests and policies to meet ISO 9000 and Sarbanes-Oxley (SOX) compliance audit preparation. Supervised status of deliverables from other SOX team members to meet project deadlines. 2004 Robert
Half International, Tools: MS Word 2000, Acrobat 6.0 Professional, Adobe Photoshop 6.0, HTML (with CSS, JavaScript). Deliverables: Project management flow and escalation process. New interface and content for PSG web portal, standard workflow documents, procedures, and project status reports. Network security policies to meet Sarbanes-Oxley 404 audit compliance requirements for IT Security. 1998–2003 Network
Equipment Technologies, Inc., Tools: FrameMaker, MS Word , Acrobat, Adobe Photoshop, Adobe Illustrator, Dreamweaver, UNIX and Windows platforms. Deliverables: Product manuals for the Promina line of network controllers and various network cards for multi-service network access and high-speed network switches. · Documented all department procedures and processes for ISO 9000 and assisted with internal quality compliance and audits. · Responsible for department staffing, budget, drafting information plans, performance reviews, internal web site maintenance, and updating department equipment and software. Also responsible for internal edits and testing of electronic deliverables prior to distribution. |
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Memberships and Affiliations |
· Senior member, Society for Technical Communicators (STC) |
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Tools |
· Adobe o
FrameMaker
o
Photoshop/Photoshop
Elements/ImageReady o
Illustrator o
InDesign o
Acrobat
Professional o
Dreamweaver,
Flash · MS Office o
Word o
Excel o
Visio o
PowerPoint · Outlook · DeltaGraph · MeetingPlace (shared workstation meetings) · Magellan (PDF to HTML conversion) · Name-It (PDF named destination tool) · HiJaak Pro (file conversion tool) · Painter (virtual art medium application) · UNIX Solaris · Windows 200X, XP, and NT · Macintosh OS X |
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Skills |
Management Skills: Have managed and supervised small and medium-sized Technical Publications departments for Avocent, Network Equipment Technologies and for Versatec (Xerox). Writing and Illustration: Capable of producing professional graphics to accompany technical or marketing communications for a variety of audiences. Am familiar with all phases of how to write for localization and translation into multiple languages. Network protocols and concepts: LANs, WANs,
VPNs, PIMs, PEMs, ATM switches, IP protocols, TCP/IP, OSPF, frame relay, TDM,
Compliance and Regulatory: Have developed and written compliance documentation and policies for ISO, Sarbanes-Oxley (SOX), Payment Card Industry (PCI) and COBIT standards. Have also done support documentation for compliance and regulatory testing of hardware designs to pass UL, FCC, FDA and international safety standards agencies. |
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Education |
B.A. in Communications, |