|
Resume |
Fremont, CA 94536 |
|
|
Objective |
Design, create, and deliver technical documentation for software, hardware, network security, business continuity, disaster recovery and compliance needs. |
|
|
Background Summary |
Proven track record in managing the development and delivery of technical documentation for a host of industry-leading hardware and software companies. Recent experience includes: · Supervising team of writers creating network equipment customer documentation for end users, OEMs and technical staff, with emphasis on localization and translation requirements · Technical documentation: o User and administrator manuals for out-of-band network management devices (console servers) and KVM switches o User and service guides for intravenous ultrasound equipment o Hardware and software documentation sets focused on Layer 2 and Layer 3 protocols, the GUI user interface, the CLI (Command Reference), and the OPI specifications o Network operations center runbooks for online services · Policy and process documentation: o Process flow and security policies, Sarbanes-Oxley (SOX) compliance o Security policies and SOPs for Payment Card Industry (PCI) standards o Disaster Recover and Business Continuity planning and procedures o Best Practices implementation guide for software asset management |
|
|
Significant Accomplishments |
Managed teams of writers, illustrators, and production coordinators to develop, produce and deliver quality hardware, software, user and OPI developer manuals. Ensured compliance with translation and localization for worldwide distribution. Devised and implemented successful new
scheduling tools to facilitate more timely and accurate feedback from
reviewers to meet interim goals for alpha, beta, and field trial testing and
to improve usability. Created detailed and illustrated service
manuals for innovative start-up companies to keep costs low and enhance
revenues. Designed and facilitated automated
documentation distribution system to reach employees worldwide to minimize
expenses and maximize effective deployment of time-sensitive documents. Developed automated method for creating HTML
and PDF software development (SDK) documents from existing source code,
cutting documentation development time in half. |
|
|
Current Objective |
Working toward CISSP certification. See
Education. Looking for full-time position that
leverages my skills and experience in documentation and network security. |
|
|
Work History |
2009 – (Current)
SunGard, Tools: MS Word, Visio, Excel, SnagIt Responsibilities: Create new runbooks associated with Operations to ensure efficient and consistent policies and procedures are applied throughout the multi-national organization. 2008 – 2009
Electronic Arts (EA), Redwood City, CA Tools: AuthorIt, MS Word, Visio, Excel Responsibilities: Create and maintain runbooks associated with corporate, network, legal, IT, database and online services (including online games) to integrate monitoring of all these systems and resolution of events affecting their performance and reliability. Runbooks used by L2 and L3 technical staff to resolve issues in the shortest time possible. Wrote and maintained SOP and Policy documents to meet SOX requirements. |
|
2008 (October – November) BigFix, Inc., Tools: MS Word, Visio, Excel Responsibilities: Design and create an ERP-style best practices guide for the Decision Support System Software Asset Management product. |
|
|
2008 (September – October) Kodak Imaging Network, Tools: MS Word, Visio, Excel Responsibilities: Update existing policies and create new policies and procedures as needed to expand controls and PCI/SOX compliance required under the new secure network platform. Created original compliance documents for Kodak in 2005. Deliverables: 23 documents, including SOX and PCI/TechOps/Engineering/ Financial policies regarding all aspects of the secure cardholder environment, such as the equipment, applications, firewall, routers, reporting and monitoring, incident response, Segregation of Duties; also Service Level Agreement (SLA) and Roles and Responsibilities documentation. |
|
|
2008 (through August) Tools: MS Word, Adobe Photoshop, Adobe Illustrator, Visio, Excel Responsibilities: Organize and augment documentation
collections from web operations, database operations (PeopleSoft, Oracle),
network operations and systems administrators to develop cohesive,
audit-ready documentation for Deliverables: |
|
|
2008 (April - May) Micrel Corporation, Tools: MS Word, Adobe Photoshop, Adobe Illustrator, Visio, Excel, DeltaGraph, Final Cut Pro, iMovie Responsibilities: Draft, illustrate and deliver datasheets, evaluation board specs and application notes for analog, high-bandwidth and ethernet semiconductor devices. Start-to-finish video production of CEO’s quarterly employee communication with full titles and credits. Deliverables: Highly technical datasheets with features, applications, schematics, functional diagrams, PCB layouts and technical descriptions. Audience includes engineers in consumer-based products, particularly focusing on portable product markets (cell phones, PDAs, digital recording devices). |
|
|
2008 (Feb - March) McAfee Corporation, Tools: MS Word, Acrobat 8.0, Adobe Illustrator, Visio, Excel, MS Project, Adobe Photoshop Responsibilities: Designing and publishing SEC/SOX-compliant disaster recovery (DR) plans and documentation for federal audits to meet or exceed regulations under the Sarbanes-Oxley Act. Deliverables: Documents included the disaster recovery test plan, command center processes, emergency contact lists, major incident management process, procedural runbook and visio diagrams of all DR network environments. |
|
|
2005-2008 Avocent Corporation (formerly Cyclades) Tools: FrameMaker, MS Word, Acrobat 8.0 Professional, Illustrator, WebWorks ePublisher Pro, Photoshop, DreamWeaver, InDesign Responsibilities: Supervised department of
technical writers. Responsible for delivering user documentation for all
Cyclades-branded, Linux-based products and for OEM documentation for both Deliverables: Wrote and illustrated full set of documentation for Advanced Console Server (ACS) flagship out-of-band-management for production and OEM customers. Documents include user guides, quick installation guides, command reference (CLI for Linux) guides, plug-in documentation for network management software and online help docs. |
|
|
2006-2007 Boston
Scientific (Medical Ultrasound) Tools: MS Word 2003, Acrobat 7.0 Professional, Adobe Photoshop, Adobe Illustrator Deliverables: iReview™ Software Users Guide for initial release of intravenous ultrasound (IVUS) diagnostic review interface from recorded imaging sessions. Passed all FDA and regulatory requirements while meeting localization requirements for translation into 13 languages. |
|
|
2005 Kodak Imaging Networks (formerly Ofoto) Tools: MS Word,
Acrobat Professional, Visio, Adobe Photoshop, Adobe Illustrator Deliverables: Payment Card Industry (PCI)
and SOX policies including: Network Security, Email, Virus Protection, Router
Security, Firewall, Data Retention and Destruction, Remote Access, Incidence
Response, Internet DMZ Equipment, Patch Management, Audit Process and
Installation Integrity Check. Segregation of Duties documentation, Sarbanes-Oxley
network, audit, and user management policies plus |
|
|
2005 Tools: MS Word, Acrobat Professional, Adobe
Photoshop, Adobe Illustrator Deliverables: All for iLab™ Ultrasound
Imaging System User Guide · Submission documentation for compliance and regulatory to meet EN-60601 · Submission documents for Legal and for FDA 510k, (IVUS project) · Content-management system (CMS) techniques for mapping detailed content elements to database for re-use and localization |
|
|
2004 GAP Inc., IT Headquarters, Tools: MS Word, Acrobat Professional, Visio, Excel, Lotus Notes, HTML Deliverables: Internal processes, self-assessment tests and policies to meet ISO 9000 and Sarbanes-Oxley (SOX) compliance audit preparation. Supervised status of deliverables from other SOX team members to meet project deadlines. |
|
|
2004 Robert
Half International, Tools: MS Word 2000, Acrobat 6.0 Professional, Adobe Photoshop 6.0, HTML (with CSS, JavaScript). Deliverables: Project management flow and escalation process. New interface and content for PSG web portal, standard workflow documents, procedures, and project status reports. Network security policies to meet SOX audit compliance requirements for IT Security. |
|
|
1998–2003 Network
Equipment Technologies, Inc., Tools: FrameMaker, MS Word , Acrobat, Adobe Photoshop, Adobe Illustrator, Dreamweaver, UNIX (Solaris) and Windows platforms. Deliverables: Product manuals for network controllers and various network cards for multi-service network access and high-speed network switches. · Documented all department procedures and processes for ISO 9000 and assisted with internal quality compliance and audits. · Responsible for department staffing, budget, drafting information plans, performance reviews, internal web site maintenance, and updating department equipment and software. |
|
Other Work Related Experience |
In addition to the work experience cited above, I have also worked for the following clients and employers on either a contractual or full-time basis: · Xerox Corporation (Versatec, XES, ColorGrafX, LiveWorks), Technical Publications Manager, Technical Communications Manager, Sr. Technical Writer o Large format engineering plotters, large format collaborative LiveBoard · Unirad/Technicare (Medical Ultrasound equipment), Technical Writer · Dunn Instruments (Medical imaging equipment), Sr. Technical Writer · Siemens Gammasonics (Medical Ultrasound equipment), Sr. Technical Writer and Field Support Specialist (documentation) · NASA field engineer (global satellite communications) · Public Service Satellite Consortium, field engineer (satellite communications) |
|
Memberships and Affiliations |
Senior member, Society for Technical Communicators (STC) |
|
Tools |
· Adobe o FrameMaker o Photoshop (plus Photoshop Elements and ImageReady) o Illustrator o InDesign o Acrobat Professional o Dreamweaver, Flash · Microsoft Office o Word o Excel o Visio o PowerPoint o Outlook o Sharepoint · WebWorks ePublisher Pro (Online Help) · AuthorIt · MeetingPlace (shared workstation meetings) · SnagIt (Advanced screen capture utility) · HiJaak Pro (file conversion utility) · Painter (virtual art medium application) · UNIX (Solaris) · Linux-based systems · Windows 200X, XP, and NT · Macintosh OS X · DeltaGraph |
|
Skills |
Management Skills: Have managed and supervised small and medium-sized Technical Publications departments for Avocent, Network Equipment Technologies and for Versatec (Xerox). Writing and Illustration: Capable of producing professional graphics to accompany technical or marketing communications for a variety of audiences. Am familiar with all phases of how to write for localization and translation into multiple languages. Can provide document design, style guides and online help. Network protocols and concepts: LANs, WANs,
VPNs, PIMs, PEMs, ATM switches, IP protocols, TCP/IP, OSPF, frame relay, TDM,
Compliance and Regulatory: Have developed and written compliance documentation and policies for ISO, Sarbanes-Oxley (SOX), Payment Card Industry (PCI) and COBIT standards. Have also done support documentation for compliance and regulatory testing of hardware designs to pass UL, FCC, FDA and international safety standards agencies. Fully familiar with all technical aspects of disaster recovery and business continuity planning. |
|
Currently enrolled in Network &
Security courses at UCSC to attain CISSP certification. |