Resume
Thomas G. Regner
36156 Potel Common
Fremont, CA 94536
H: (510) 792-0993 C:
(510) 402-3608
OBJECTIVE
Lead position in a technical publications department, to contribute to the technical writing and document planning, creating and maintaining the information development process.
BACKGROUND SUMMARY
Over twenty years of technical writing, editing and illustration experience and over a decade of management and supervisory experience in small and large departments. Proven track record in managing the development and delivery of hardware and software products, business solutions and compliance documentation for a host of industry-leading medical, networking, IT operations and information security enterprises and organizations.
Recent experience includes:
· IT security and compliance policies and process documentation (Common Criteria, SOX, PCI, etc.)
· Independent consultant producing procedural operations runbooks for major enterprises.
· Supervising team of writers creating network equipment and network management software customer documentation for end users, OEMs and technical staff
· Software and hardware technical documentation
· Enterprise-wide Wiki and Knowledge Base documentation
WORK HISTORY
2010 (Present) ArcSight (and HP Company), Cupertino, CA
Sr. Technical Writer (Contract) –Common Criteria Documentation
Create and submit documentation to meet Common Criteria v3.1 Evaluation Assurance Level (EAL) 3. Based on the Security Target for the Target of Evaluation (TOE); write, edit and submit detailed Development, Guidance, and Life-Cycle Support documentation that supports the Security Target and meets the stringent guidelines for achieving a Certificate of Common Criteria under NIAC.
2010 Blue Shield of California, San Francisco, CA
Sr. Technical Writer (Contract) –Channel Operations Readiness
Develop and release Operations Guides (runbooks) for channel web, voice response, web portals and constituent web services for a major healthcare provider to facilitate maintenance, troubleshooting and technical support for L2 and L3 audience.
2009 – 2010 SunGard,
Sr. Technical Writer (Contract) – Network Operations
Design and create new runbooks and procedures for Operations and Production to provide consistent procedures and practices applied throughout the multi-national financial services organization.
2008 – 2009
Electronic Arts (EA), Redwood City, CA
Sr. Technical Writer (Contract) – Service Operations, Center of Excellence
Created and updated operations runbooks for L2 and L3 technical staff to resolve issues associated with corporate, network, legal, IT, database and online services (including online games).
2008 (October – November) BigFix, Inc., Emeryville, CA
Sr. Technical Writer (Contract) – Best Practices Guide, Software Asset Mgmt.
Design and create an ERP-style best practices guide for the Decision Support System/Software Asset Management product.
2008 (September – October) Kodak Imaging Network,
Sr. Technical Writer (Contract) – PCI / SOX Policies and Procedures
Update existing PCI/SOX compliance policies as needed to expand controls and required under the new secure network platform. Created original compliance documents for Kodak in 2005 (see).
2008 (through August)
Sr. Technical Writer (Contract) - Business Continuity / Disaster Recovery
Create documentation from web operations, database operations (PeopleSoft, Oracle), network operations and systems for Stanford University’s business continuity and disaster recovery program.
2008 (April - May) Micrel
Corporation,
Sr. MarCom Specialist (Contract) Marketing
Communications
Draft, illustrate and deliver datasheets, evaluation board specs and application notes for analog, high-bandwidth and Ethernet semiconductor devices. Start-to-finish video production of CEO’s quarterly employee communication with full titles and credits.
2008 (Feb - March) McAfee Corporation,
Sr. Technical Writer (Compliance Consultant) IT/IIS Operations
Design and publish SEC/SOX-compliant disaster recovery (DR) plans and documentation for federal audits to meet or exceed regulations under the Sarbanes-Oxley Act.
2005 — 2008 Avocent Corporation (formerly
Technical Publications Supervisor
Supervised department of technical writers. Responsible for delivering customer documentation for all Cyclades-branded, Linux-based network appliance products, and for OEM customers.
2005 (May – November) Kodak Imaging Network,
Sr. Technical Writer (Contract) – PCI / SOX Policies and Procedures
Produced over 20 original PCI/SOX compliance documents for Kodak Imaging Network.
2005
Sr. Writer, Information Architect and Publications Consultant
iLab and iReview intravenous ultrasound (IVUS) user guides for imaging lab technicians and physicians.
2004 GAP Inc., IT Headquarters,
Publications Consultant, Senior Technical Writer / Supervisor
SOX-compliance documentation of processes for GAP IT Security. Supervised other writers.
2003 – 2004 Robert Half International,
Publications Consultant, Senior Technical Writer
Created and revised all corporate SOX compliance policies.
1998 – 2003 Network
Equipment Technologies, Inc.,
Department Manager, Information Development / Technical Publications
Managed Information Development / Tech
Pubs department and wrote manuals for network administrators using N.E.T.
multi-platform access equipment.
Other Clients and Employers
In addition to the work experience cited above, I have also worked for the following clients and employers on either a contractual or employee basis (1985 to 1998 timeframe):
· Xerox Corporation (Versatec, XES, ColorGrafX, LiveWorks), Technical Publications Manager
· Unirad/Technicare (Medical Ultrasound equipment), Technical Writer
· Siemens Gammasonics (Medical Ultrasound equipment), Sr. Technical Writer and Field Support Specialist (documentation)
· NASA (field engineer, global satellite communications, telecommunications branch, Code 951)
· Public Service Satellite Consortium, field engineer (satellite communications)
·
MEMBERSHIPS and AFFILIATIONS
· Senior member, Society for Technical Communicators (STC)
·
Member, Information Systems Security Association
(ISSA), Silicon Valley Chapter
TOOLS
·
Adobe
o FrameMaker
o Photoshop (plus Photoshop Elements and ImageReady)
o Illustrator
o InDesign
o Acrobat Professional
o Dreamweaver, Flash
·
Microsoft
Office
o Word
o Excel
o Visio
o PowerPoint
o SharePoint
· WebWorks ePublisher Pro (Online Help)
· AuthorIt
· Documentum
·
Perforce
SKILLS
Management Skills: Have managed and supervised
small and medium-sized Technical Publications departments for
Writing and Illustration: Can write for localization and translation into multiple languages. Professional graphics and photographic images to accompany technical or marketing communications.
Compliance and Regulatory:
Compliance documentation and policies for Common Criteria
EAL3, ISO, Sarbanes-Oxley (SOX), Payment Card Industry (PCI), HIPAA and COBIT
standards. Documentation for UL, FCC, FDA and international
safety standards agencies.
EDUCATION
Recently achieved certificate in Systems & Network security from University of California Santa Cruz. Continuing studies to obtain Certified Information Systems Systems Professional (CISSP) certification.